Refund & Cancellation Policy

Appointment Cancellation

You can cancel prior the appointment date and we do not allow cancellations on the date of appointment.

Additional non-refundable items:

  • Completed appointments
  • Appointments cancelled due to the network connectivity issues at your side
  • Incomplete appointments but appointment time is over due
  • Missed video calls from HomeDr

To complete your refund, you must contact HomeDr support using the mobile app.

Refunds (if applicable)

Once your cancellation request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds for incomplete sessions (if applicable)

If due to a network issue from the HomeDr Server side, you are not able to complete the video session then HomeDr support may provide a refund or book a new video consultation for you free of cost. However it is done based on the sole discretion of HomeDr and which cannot be appealed against.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected]

Completed appointments or missed appointments (if applicable)

Unfortunately completed or missed appointments fees cannot be refunded.

Exchanges (if applicable)

Exchanges are not applicable.

Shipping for pharmacy (if applicable)

To return your product, you should contact our support using the Help and Support feature available in the mobile app.

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