Terms & Conditions

PLEASE DO NOT USE OUR SERVICE OR THE SOFTWARE APPLICATION TO SEEK MEDICAL SERVICES FOR SOMEONE WITH SYMPTOMS THAT REQUIRE IMMEDIATE MEDICAL ATTENTION. CALL YOUR LOCAL MEDICAL EMERGENCY HELPLINE FOR AMBULANCE OR GO TO THE NEAREST HOSPITAL ACCIDENT & EMERGENCY DEPARTMENT IMMEDIATELY IF YOU HAVE AN EMERGENCY MEDICAL NEED.

The homedr-global.com is a platform operating as per the laws of India and the Medical practitioners rendering their services are qualified to practice medicine in India as per the applicable laws and directions of Medical council of India and respective state medical councils. The municipal law of your location may not be allowing telemedicine practice or the medical professional rendering service may not be qualified to practice medicine in your location, if you are outside the territory of India. If the respective municipal law does not permit telemedicine or requires additional qualification for Indian Medical practitioners to practice medicine you shall not use this platform

USE OF THE SITE

Codepoint Software Pvt Ltd (“homedr-global.com”, “we”, “us”, or “our”) operates the website located at homedr-global.com (link to be given )and other related at website and mobile application with links to these Terms & Conditions (collectively, the “Site). We offer online telemedicine (the “Telemedicine Service”) services to our users (“Users”) to report their health issues and engage Medical professionals(“Medical professionals”) to obtain medical and healthcare service (Healthcare Service”)

By accessing and using the site, you agree to be bound by these terms & Conditions and all other Terms & policies that appear on the site. If you do not wish to be bound by any of these Terms & Conditions, you may not use the site or the Health care Services.

Health Care Services

All of the Medical professionalss who deliver Health Care Services through homedr-global.com are independent professionals solely responsible for the services each provides to you. homedr-global.com does not practice medicine or any other medical profession, does not take on a duty of care to you and does not interfere with the practice of medicine or any other medical practice by Medical professionals each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. homedr-global.com shall not be liable for any professional advice you obtain from a Medical professionals via Tele MedicineServices, including any misdiagnosis any other acts or omissions. Any reliance on any information provided on the Site, including the credentials of the Healthcare professional, is solely at your own risk.

Site Content

None of the site content (other than information you receive from Medical professionals) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.

Informed Consent

  1. Tele Medicine is the delivery of healthcare services using interactive audio and video technology where the patient and the healthcare professional are not in the same physical location. During your Tele Medicine consultation with a Healthcare Professional, details of your medical and health history and information may be discussed with you through the use of interactive video, audio/or other telecommunications technology and your Medical professionals may perform a physical examination through these technologies.
  2. The Tele Medicine Services you receive from Medical professionals are not intended to replace a medical doctor - patient relationship or be your permanent medical home. You must have a face-to-face evaluation/consultation with a Medical professionals where reasonably practical before or very soon after commencement of Tele Medicine Services. You should also seek follow-up care when advised to do so by a Medical professionals or when otherwise needed. We may assist you in making arrangements for follow up care either through homedr-global.com. You will have to ask the Medical professionals regarding the medication reactions, side effects or either adverse events or complexities before you act upon the advice of Medical professional. You are availing services of the Among the benefits of our Tele Medicine Services are improved access to Medical professionals and convenience. However, as with any health service, there are potential risks associated with the use of Tele medicine. These risks include, but may not be limited to:
    • In rare cases, information transmitted may not be adequate(e.g. poor resolution of images) to allow for the Medical professionals to advice you nor for him/her to continue the consultation;
    • Delays in evaluation could occur due to failure of the electronic equipment. If this happens, you may be contacted by phone or other means of communication;
    • In rare cases, a lack of access to all of your health records may result in adverse drug interactions or allergic reactions or other judgment errors;
    • Although the electronic systems we use will incorporate network and software security protocols to protect the privacy and security of health information, in rare instances, security protocols could fail, causing a breach of privacy of personal health information.
  3. By accepting these Terms & Conditions, you acknowledge that you understand and agree with the following:
    • You understand that you may except the anticipated benefits from the use of in your care, but that no results can be guaranteed or assured;
    • You understand that the laws that protect the privacy and security apply to Tele Medicine Services as well and that you have read and agree with homedr-global.com’s Privacy policy. Electronic communications are directed to your Healthcare Professional(s) through a secure, video interface and electronic health record;
    • Your Medical Professional may determine that the Tele Medicine Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide Tele heath Services to you through the site;
    • If your Medical professional had determined that your condition is not suitable for Tele Medicine Services, you would not be charged for the services. In the event that you call in again for the same condition, the subsequent consultations will be charged.
    • Unless as otherwise determined by homedr-global.com in its sole discretion, no refunds will be given for any completed consultation or missed appointment.
    • With respect to psychotherapy, you are entitled to receive information from your Medical Professional about the methods of therapy. The techniques used, the duration of your therapy(if known), and the fee structure. You can seek a second opinion from another therapist or terminate therapy at any time.
    • homedr-global.com acts as an information technology service provider that provides patients with health information and provides a forum for an independent healthcare professional to arrange for the provision of non-emergency general adult and pediatric Telemedicine Services in the comfort and convenience of a patient’s home, office, workplace, or hotel, or any other suitable location which is agreed between the healthcare professional and user.

Privacy

homedr-global.com is required to comply with healthcare privacy and security laws and maintain safeguards to protect the security of your health information. In addition, the information you provide to your Healthcare Professional during a medical consultation or therapy session is legally confidential, except for legal exceptions. Your data will be stored in servers located in India

You consent to the collection, use and disclosure of your personal data in accordance with our Privacy policy as amended from time to time. We may disclose your personal data:

  • Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

We devote considerable effort toward ensuring that your personal information is secure. Information regarding our use of health and other personal information is provided in our Privacy policy.

We may need to provide you with certain communications, such a appointment reminders, service announcement and administrative messages. These communications are considered part of the Health care Services. While secure electronic messaging is always preferred to unsecured email, under certain circumstances, unsecured email communication containing personal health information may take place between you and homedr-global.com. homedr-global.com cannot ensure the security or confidentiality of messages sent by email. Information relating to your care, including clinical notes and medical records, are stored on secure, encrypted services maintained by homedr-global.com or an external provider that is complaint with Indian Laws

User accounts

When you register on the site, you are required to create an account(“account’’) by entering your name, email address, password and certain other information collected by homedr-global.com (collectively “ Account Information”). To create an account, you must be an Indian Resident and of legal age to form a binding contract, otherwise you shall not register to use our health services You agree that the account information that you provide to us at all times, including during registration and in any information you upload to the site will be true, accurate, current, and complete. You may not transfer or share your account password with anyone, or create more than one account(with the exception of sub-accounts established for children, disabled persons or bedridden patients of whom you are the parent or legal guardian or close relation). You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. homedr-global.com reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the site and your account information. In no event and under no circumstances shall homedr-global.com be held liable to you for any liabilities or damages resulting from or arising out of your sue of the site or Healthcare services or your use of the account information to a third party. You may not use anyone else’s account at any time.

Use of the services by Minor Age Group

If you are using homedr-global.com platform for a minor, you must be present during the Healthcare Professional online consultation Upon purchasing the product, you must be available at the point of product delivery. You are responsible for payment for the Healthcare services provided to the minor. You are assuming the obligations of this Terms & conditions as they relate to the minor.

Use of the services and purchases of the product by Geriatric Age Group

If you are using homedr-global.com platform for a geriatric with special needs, including but not limited to vision and hearing difficulties, you must be present during the Healthcare Professional online consultation.

You are responsible for payment for the Healthcare services provided to the geriatric. You are assuming the obligations of this Terms & conditions as they relate to the geriatric.

Access Rights

We hereby grant to you a limited, non-exclusive, non- transferable, revocable right to access the site, use the Healthcare Services, and purchase product and arrange for delivery thereof solely of your permitted under these Terms & Conditions and any separate agreements you may have entered into with us (“Access Rights”). We reserve the right in our sole discretion, to deny, suspend or otherwise terminate use of the site or health care services or sales or delivery (or the facilitation thereof) of product to you or anyone for any reason. You agree that you will not, and will not attempt to:

  • Impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
  • Use the platofrm in violation of any municipal or international law;
  • Use of the platform or Healthcare Services contrarily to the laws of India.
  • Reserve engineer, disassemble, decompile, or translate software or other components of the platform or Health services;
  • Distribute viruses or other harmful computer code through the platform;
  • Record in any media your interactions with Medical professionals through the platform’
  • Otherwise use the platform in any manner that exceeds the scope of use granted above;
  • Use abusive language when communicating with Medical professionals;
  • Contact Medical professionals for Healthcare Services outside of the platform. homedr-global.com is not responsible for any interactions with Medical professionals that area not conducted through the platform. We strongly recommend that you do not use the Tele Medicine Services on public computers. We also recommend that you do not store your account password through your web browser or other software. Should you choose to do so, you do so at your own risk and homedr-global.com is not liable for any resulting loss or damage.

Fees Terms

You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. By providing homedr-global.com with your credit card number or online payment services account details (e.g. Google pay, Paytm, PayPal etc..) and associated payment information, you agree that homedr-global.com is authorized to immediately invoice your account for all fees and charges due and payable to homedr-global.com here under and that no additional notice or consent is required. If your health plan, employer or agency has arranged with homedr-global.com to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with homedr-global.com, that fee adjustment will be reflected in the fee that you ultimately charged. Please check with your employer, health plan or agency to determined if any fees or charges will be reimbursed.

homedr-global.com offers no guarantee that you shall receive medical reimbursement from your employer or insurer. You acknowledge and agree that ww.homedoc.com reserves the right to modify or implement a new pricing structure at any time prior to billing you for the use of platform

You also understand and agree that for Healthcare services provided on an appointments basis, you will have to pay fee for a missed appointment equal to the fees you would have paid for the scheduled services if you do not cancel a scheduled appointment at least 24 hours in advance.

Website Links

The platform may be linked to other web sites that are related to homedr-global.com (collectively, “third Party Sites’’). We will not be liable for any information, software, or links found at any Third-Party Sites, internet location, or source of information, software or links, nor for the acts or omissions of any such websites or their respective operators.

Ownership

The site and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio and the design, selection and arrangement thereof, are owned by homedr-global.com, its licensors or other providers of such material and are protected by the Indian and international copyright, trademark, patent, trade Secret other intellectual property or proprietary rights laws. These Terms & Conditions permit you to use the site for your personal, non- commercial use only. You must not produce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our site except as generally and ordinarily permitted through the site according to these Terms & Conditions. You must not access or use for any commercial purposes any part of the site or any services or materials available through the site.

Trademarks

Certain the names, logos, and other materials displayed on the site or in the services may constitute trademarks (registered and un registered),trade names, service marks or logos(“identities’’) of the homedr-global.com or either entities. You are not authorized to use any such identities without the express written permission of homedr-global.com. Ownership of all such identities and the goodwill associated therewith remains with us or those other entities.

Termination

You may deactivate your account and end your registration at any time, for any reason by sending an email to [email protected] homedr-global.com may suspend or terminate your use of the site, your account and/or registration for any reason at anytime. Subject to applicable law, homedr-global.com reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the site pursuant to its internal record retention and/or content destruction policies. After such termination, homedr-global.com will have any further obligation to provide the Healthcare Services, except to the extent we are obligated to provide you access to your health records or Medical professionals are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.

Right to modify

We may at sole discretion change, add, or delete portions of these Terms & Conditions at any time on a going- forward basis. Continued use of the site and/or Healthcare Services following notice of any such changes will indicate your acknowledgement of such changes and agreement to be bound by the revised Terms & Conditions, inclusive of such changes.

Disclaimer of Warranty

You expressly agree that use of the site or Healthcare Services is at your sole risk. The site, healthcare Services, (or the facilitation thereof) are provided on an “as is’’ basis. homedr-global.com expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties of merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, quiet enjoyment, value, accuracy of data and system integration.

Limitations & Liabilities

You understand that to the extent permitted under applicable law, in no event will homedr-global.com or its officers, employees, directors, parents, subsidiaries, affiliates, agents or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses arising out of or related to your use of the site or the Healthcare Services or the purchase or arrangement of delivery of product, regardless of whether such damages are based on contract, tort(including negligence and strict liability), warranty, statue or otherwise. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

Indemnification

You agree to indemnify, defend and hold harmless homedr-global.com, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees on an indemnity basis(“Claims”), resulting from, or alleged to result from, your violation of these Terms & Conditions. In addition you agree to indemnify, defend and hold harmless your Healthcare Professional(s) from and against any third party claims resulting from your lack of adherence with the advice or recommendations(s)of such Healthcare Professional

Records

Any clinical records created as a result of your use of the site will be securely maintained by homedr-global.com behalf of your Medical professionals (s) for a period that is no less than the minimum number of years such records are required to be maintained under the relevant local law.

Governing Law

These Terms & Conditions and your use of the Site shall be governed in all aspects b the laws of India. If any part of these Terms & Conditions is held to be invalid or unenforceable, leaving the remaining Terms & Conditions or part thereof enforceable.

Dispute resolution

Any disputes or differences of opinion arising out of or in connection with this contract shall be resolved by the parties through arbitration conducted by a sole arbitrator in accordance with the Arbitration and Conciliation Act 1996, as amended from time to time. The seat of arbitration shall be at Ernakulam,(Kerala State, India) and the language of Arbitration shall be English

You understand that by checking the “agree” box for these Terms and Conditions and/or any other forms presented to you on the Site you are agreeing to these Terms & Conditions and that such action constitutes a legal signature. You agree that we may send to you any privacy or other notices, disclosures, or communications regarding the health Services and facilitation of sales and /or delivery of product (collectively, “Communications”)through electronic means including but not limited to (a)by e-mail, using the address that you provided to us during registration, or (b) by posting the Communications on this site. The delivery of any communications from us is effective when sent by us, regardless of whether you read the communication when you receive it or whether you actually receive the delivery. You can withdraw your consent to receive communications by email by cancelling or discontinuing your use of the services.

No waiver by the company of any term or condition set forth in these Terms & Conditions shall be deemed a further or continuing waiver of such term or condition and any failure of the company to assert a right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms & Conditions is held by a court or other tribunal of competent jurisdiction to be invalid. Illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms & Conditions will continue in full force and effect.

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